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Shipping and Return

Shipping Policy

At Bien-Aime Collection, we value our customers as if they were our own family.  We insist that you are 100% satisfied with your purchase & experience. 

 

All candles are hand poured to order and require a minimum of 48-72 hours to cure prior to shipping. Items are shipped out via USPS mail in the US currently only. Once shipped, you will automatically receive an email confirmation with tracking number. Weekends and holidays are excluded from processing and shipping times. Shipping delays may occur during holidays and promo sales. To request express/rush shipping, please email us at info@bienaimecollection.com before placing your order.

Delivery

Standard Shipping delivers in 5-7 Business Days. 

Priority Shipping delivers in 3-5 business days. 

 

We are not responsible for any shipping deliveries that may be affected by natural occurrences or postal service.

Return & Exchange Policy

Bien-Aime Collection stands behind our handcrafted products we proudly sell. All our products are carefully inspected and packed with care prior to shipment. If you are in any way unsatisfied with your order, please contact us, we will do everything we can to make it right.

 

Due to the nature of our products, we do not take returns.

 

Cancellations will not be accepted after the product has shipped.

 

Products that arrive damaged due to shipping will be replaced for an identical replacement product at no charge. Contact must be made within 3 days of delivery for this policy to be honored. Please include a picture of the damaged item in original shipping container with your correspondence and send to info@bienaimecollection.com

Payment

Accepted Credit Cards: VISA, Master Card, American Express, Discover, JCB, Diners and Pay Pal

Accepted Debit Cards:  Visa & MasterCard

Paypal